Updated: Jul 18, 2019
Congratulations on taking the first step to easy mornings, and effortless beauty. We are so excited to have you here.
Now that you've booked your experience, what is the next steps in your lash journey?
1. Research, take some time to search through our Instagram, Facebook and Pinterest pages for inspiration.
The best way to do this is to input a style, classic, hybrid, volume or mega volume + lash extensions, another popular way to search is brand hashtags, for example #lashboxla, #novlashusa #itsnovalashornothing, #connecticutlashco.
2. Prepare, to allow us to best advise you on aftercare products , to give you the best life of your lashes please send us a photo of all the products you use on your facial area, and any hair products via email or text.
Email : email@example.com | Phone: 860-834-2564
3. Take a look through our FAQ's, and if you have any questions that are still unanswered, please contact us.
4. Prebook your next appointment, it is best to book your next fill or two as soon as possible in order to secure an appointment at a time that is most convenient to you. Typically we recommend a 60/75 minute fill 3 weeks from your full set.
Frequently Asked Questions
Can I wear makeup to my appointment?
No. In order to get you the most beautiful lashes Connecticut has to offer, we ask that you arrive free of makeup in your eye area. This allows us to focus more time on lashing, than cleaning your lashes. We still clean before every service, but the less time we need to spend removing makeup, the more time we have for lashes. It is best if you can skip mascara and eyeliner the day before your appointment if possible.
Can I wear contacts?
No. For safety reasons we will ask you to please remove your contacts during your service. Please bring your case and contact solution to your appointment.
Can I get my face wet after my appointment?
Yes! Novalash means your lashes are INSTANTLY oil & waterproof no waiting to workout, go for a swim or shower.
Can I use my lash serum with my extensions?
Sometimes. Depending on the ingredients in your serum you may be able to continue use with your lashes, please bring a photo of your serum to your appointment or send it to us prior. Please do not use any serum 48 hours prior to any service.
What should I bring with me to my appointment?
Yourself! That's it! We recommend bringing headphones, many guests enjoy listening to their favorite music, book or podcast during their service. Most clients fall asleep during their service. If you have booked with Executive Artist, Cam please bring socks for the massage chair.
May I bring guests with me to my appointment?
At Connecticut Lash Co. we strive to provide a private one on one environment for you and your artist. If you have a friend, significant other, or spouse who would like to come with you, they may do so but please keep in mind many of our clients sleep during their appointments, and we try to keep conversation to a minimum since it is necessary to limit eye and facial movement during your service. Children under the age of 12 are not permitted during services. Please see our policies page for more information.
What Mascara should I use with my lashes?
None! We are very careful when we apply your lashes to ensure they help to maintain the integrity of your natural lashes. Adding Mascara creates excess weight which can disrupt that delicate balance and can ruin your retention. If you feel like you need to add mascara to your lashes, consider upgrading your lash style Discuss with your artist for more details.
So I actually need to wash my lashes?
Yes. Just like all other body hair you need to wash your eyelashes too! Our natural lashes are meant to protect our eyes from dirt and bacteria, by extending our lashes we extend our ability to catch dirt and bacteria. Hence why it is so important to keep your lashes clean. The easiest way to do so is using our Lash Lather or CleanLash products.
How often do I need to come in for fills?
Depending on your hormone levels and aftercare every 2-4 weeks. Most clients come for fills every 3 weeks.
If I want to upgrade my lashes do I need a new full set?
Nope! Lashes allow for total customization. If you are doing a style upgrade we recommend booking an extended fill for a style change.
Will lash extensions ruin my natural lashes?
No. If lashes are professionally applied with professional products, healthy lashes, you should have no issues with the health of my natural lashes. Our clients boast healthy lashes, before and after extensions. We also recommend all clients use a lash serum, I sell both Grande Lash MD & Lash Doctor by Novalash, because who wouldn't want to make their lashes longer and fuller?
I got my lashes done at….., they were clumpy and caused me to lose all my natural lashes are they the same as yours?
NO. We only apply individual lashes or professional fans to your lashes to create your desired look. Lash extensions should never feel or look clumpy.